1. Overview
Signfortress Digital Inc. ("we," "us," or "our") sells one-time purchases of plan unlocks (Pro, Premium) and credit packs. These purchases unlock permanent feature access and/or add credits for use within the Service. There is no monthly subscription required for Pro or Premium plan features. Because our products are digital (instant access to software features, credits, and cloud-based tools), most sales are final and non-refundable once the purchase is completed and features are unlocked or credits are added to your account.
This Refund Policy forms part of our Terms of Service and explains when and how refunds may be considered. It complies with applicable Canadian consumer protection laws, including those under the British Columbia Business Practices and Consumer Protection Act (BPCPA) where relevant.
2. Refund Eligibility
We offer refunds only in the following limited circumstances:
- Within 7 calendar days of purchase, and
- No credits have been used (credit balance remains at or above the purchased amount), and
- No premium features have been accessed or unlocked (e.g., no documents signed with Pro/Premium capabilities, no custom branding applied, no multi-signer workflows initiated), and
- The request is made in writing to our support team with your account email and order details.
If any credits have been consumed or any Pro/Premium features have been used, the purchase is considered final and non-refundable. This is because digital delivery is instantaneous and irreversible.
3. Non-Refundable Items
The following are explicitly non-refundable under all circumstances:
- Any credits that have been used (even partially) for actions such as document signing, AI generations, or other non-free features.
- Any access or use of Pro or Premium plan features (multiple pages, multiple signers, custom branding, priority support, advanced models, etc.).
- Purchases made more than 7 days ago.
- Charges for taxes, fees, or third-party costs (e.g., payment processor fees).
- Any purchase made using promotional credits, discounts, or gift codes (unless explicitly stated otherwise at time of offer).
4. How to Request a Refund
To request a refund, contact us via Contact within 7 days of purchase with:
- Your full name and account email address
- Order/transaction ID (from Stripe receipt or account purchase history)
- Date of purchase
- Reason for the request
We will review your account activity to confirm eligibility (no credits used, no features accessed). If approved, we will process the refund to your original payment method within 5–10 business days. You will receive a confirmation email.
5. Chargebacks and Disputes
If you initiate a chargeback or dispute through your bank/card issuer without first contacting us, we reserve the right to suspend or terminate your account and pursue recovery of any fees or losses incurred (including chargeback fees charged by Stripe or our payment processor). We strongly encourage contacting support first so we can resolve your concern directly.
6. Exceptions Required by Law
Nothing in this Refund Policy limits your rights under applicable consumer protection laws. Residents of British Columbia and other Canadian provinces may have additional statutory rights to refunds in certain circumstances (e.g., where services are not as described or are faulty). If you believe this applies, please contact us with details of your claim.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance. Material changes will be notified via email or in-app message at least 30 days in advance where required by law.
8. Contact Us
For refund requests or questions about this policy, use Contact.